Support Center
Get the help you need to make the most of Huemind. We're here to support your learning journey.
📖 Getting Started with Huemind
Step 1: Download & Setup
- Visit our Download page and choose your platform
- Install the application following the setup wizard
- Create your free account or sign in
- Complete the initial accessibility assessment
Step 2: Customize Your Experience
- Text Size: Adjust font size and contrast for comfortable reading
- Learning Style: Choose between visual, auditory, or kinesthetic modes
- Pace Settings: Set your preferred learning speed and break intervals
- Content Format: Select comics, simplified text, or interactive games
Step 3: Start Learning
Begin with our guided tutorial or jump into any topic that interests you. Huemind will adapt to your learning style as you progress.
Start Learning View FAQ🛠️ Common Issues & Solutions
Application won't start or crashes on startup
Solution:
- Restart your device
- Check if you have the latest version installed
- Temporarily disable antivirus software
- Run the application as administrator (Windows) or check permissions (Mac/Linux)
Contact support if the issue persists.
Content not loading or appearing blank
Solution:
- Check your internet connection
- Clear the application cache in Settings
- Try refreshing the content
- Check if your firewall is blocking the application
Audio not working or text-to-speech issues
Solution:
- Check your device's audio settings and volume
- Ensure Huemind has permission to access audio
- Try different voice options in the app settings
- Test with headphones to rule out speaker issues
Sync issues between devices
Solution:
- Ensure you're signed into the same account on all devices
- Check your internet connection on both devices
- Manually trigger a sync in the app settings
- Log out and log back in to refresh the connection
♿ Accessibility Features
🎨 Visual Accessibility
- High contrast mode
- Adjustable font sizes (12px - 32px)
- Dyslexia-friendly fonts
- Color blind-friendly palettes
- Reduced motion options
🔊 Audio Accessibility
- Text-to-speech with natural voices
- Adjustable reading speed
- Audio descriptions for visual content
- Sound cues and notifications
- Closed captions for videos
⌨️ Navigation Accessibility
- Full keyboard navigation support
- Screen reader compatibility
- Focus indicators
- Skip links for quick navigation
- Voice commands (coming soon)
🧠 Cognitive Accessibility
- Simplified language options
- Visual learning aids
- Progress tracking and reminders
- Distraction-free modes
- Customizable learning pace
Need Additional Accessibility Support?
We're always working to improve accessibility. Let us know what features would help you learn better.
Request Accessibility FeaturesStill Need Help?
Our support team is here to help. We typically respond within 6-24 hours, with priority given to accessibility issues.